Information to Patients

How services are charged
The Centre has been a healthcare provider to the GHS (General Healthcare System) since 1st June 2019.
Patients who are not eligible, should pay according to the services provided, i.e. for each visit to the doctor, diagnostic tests, treatments, etc. Charges are fixed based on the Centre’s charges.
Only specific categories of patients, set out by the Law, are exempted from these requirements.

Collaboration with referring doctors
The Centre collaborates with your GP or the doctor who has referred you to the Centre. Regular communication and joint follow-up are considered essential for your treatment needs.
In any case, the referring doctor is informed of your planned treatment and will be regularly informed by the treating oncologist.

Planning of visits for treatment or medical examinations
All visits, except emergencies, are made by appointment.
Your first visit is usually arranged by your doctor. The referring physician must issue the appropriate referral for oncology.
If you will personally arrange your appointment, you may call the Out Patient Reception (Τel: 22847551 / 552 / 553) from Monday to Friday, from 8.00 a.m. to 4.30 p.m.

Oncology Centre Registration Card
During registration, you will receive your Registration Card with your registration number at the Centre, which is required at each visit. In some departments, they will ask for your registration number instead of your name.
A barcode is printed on your Registration Card, which gives you access to a parking area – see Parking Area.

Your arrival at the Oncology Centre
We welcome you and we are ready to offer you the best service for a comfortable stay in one of the two inpatient wards of the Centre.
 
When you are admitted to the Ward for the first time, some procedures will be unknown to you. You will definitely want to know them to be able to adapt your needs, according to the regulations governing patient admission and stay. Below, we hope you will find all the information you need and, if we have missed something, please do not hesitate to ask!
 
Admission procedures
A planned admission to the Inpatient Department is arranged by your doctor in consultation with the Head Nurse of the Department and is based on your treatment type and plan. In the event of complications from the treatment or the disease itself, your doctor may decide that an emergency admission is required.
 
When you arrive for admission, please present your Registration Card at the reception for registration and then proceed to the 1st floor, using the lift, where the Inpatient Department is located (Wards Α and Β). In case of scheduled admission for treatment at the Inpatient Department, a phone call is made regarding the date of admission. On the day before admission, you receive a telephone reminder of the appointment and instructions are given to wait for a phone call on the day of admission for the exact time of arrival at the Center to avoid inconvenience. In case of unavailability of a bed, admission is made at the first available appointment.
 
If, for any reason, you are unable to come to your fixed appointment, you or a relative of yours should contact the Patient Admissions Service (telephone number 22847300), in order to inform your doctor and the Head Nurse accordingly and arrange a new admission date.
 
What to bring with you
Of course, you will bring with you the most essential items such as pyjamas, a robe, slippers and toiletries. Men should also bring the shaving items they use. You can also bring with you some items to pass your time, such as a smart phone, a laptop, books, magazines or your knitting equipment. You should of course keep in mind that the capacity of the cabinets is limited, so you should only bring with you the most essential items.
 
Money and Valuables
We recommend that you avoid bringing large amounts of money and valuable items that will not serve you in any way during your stay. If you already have valuable items and money with you, please hand them over to the Head Nurse for safekeeping.
 
Your medication
During your stay in the ward, your doctor may decide to give you some medication or run some medical tests so it is important to know in advance if you take any medication and the type of such medication. For this reason, we recommend that you bring all your medication with you.
 
You may also be given medication which you will take home. If you have any questions or doubts about how and when you should take them, the nursing staff and the Centre’s pharmacists are always available to assist you.
 
Medical certificates – Sick leave certificates
If you are an employee and need a sick leave certificate for submission to the Social Insurance Services, your employer or insurance company, it is advisable to timely inform the Head Nurse to arrange for your doctor to prepare it.  
 
The Centre strictly adheres to the principle governing the safeguarding of medical confidentiality. Therefore, any medical certificates should be requested either by the patient himself/herself or the person so authorised by the patient.
 
Visits
Special leaflets on visiting hours and regulations are available in all departments. You will find such leaflet in your hospital room so that both you and your visitors are informed.
 
The Centre recognises the importance and value of a visit, especially for patients, since the visits of their loved ones boost their morale. It also respects the desire of the patients’ family and friends to be close to them. However, visitors can not visit patients without certain restrictions. Therefore, the medical and nursing services have had to set up a timetable, which would serve both patients and their family and friends while at the same time ensuring the least possible impact on the development of their health. The timetable also helps with reducing the risk of spreading infections. By respecting the visiting hours, you help ensure the patients’ health.
 
Visiting Hours
Monday – Sunday
16:00 - 20:00
 
Several visitors bring food, sweets, fruits or juices for you. Before taking any of them, you should consult the Head Nurse. You should be aware that there isn’t any additional room for storing and preserving food nor is it allowed to leave food on bedside tables.
 
Flowers and plants in pots are also not allowed since various fungi and other pathogenic microorganisms grow in the soil and are easily transmitted to humans.  
 
Visits by children under the age of 12 are not allowed, as treatments administered to patients may affect their health.
 
The simultaneous presence of more than two visitors in each hospital room is not allowed.
 
Smoking
Smoking is STRICTLY prohibited.
There is a prohibition sign in all external and internal areas and departments of the Centre.
 
Mobile phones
Please avoid the use of mobile phones by both you and your visitors. Avoid using them especially when the staff provides you with any medical or nursing care. Furthermore, telephone conversations in the corridors of the departments disturb other patients and prevent the unhindered execution of the staff’s work.
 
Diet and nutrition
The type and quantity of food and liquids (water, tea, milk, juice) offered to each patient are planned according to the patient's overall health condition and depending on the treatment administered.
Main meals are served as follows:
Serving hours:          
Breakfast: 07:30 – 08:30
Lunch: 12:30 – 13:30
Supper: 17:30 – 18:00
 
Hospital room equipment
Each hospital room may accommodate one or two patients depending on the occupancy of the Department. Each room has an air conditioning unit, television, radio, telephone, toilet, shower, washbasin and a closet. Patients and their relatives may, if they so wish, use the living room of the Ward, which is also equipped with a television and other entertainment facilities.
 
If you wish to call outside the Centre and you don't have with you a mobile phone, you should request so from the Head Nurse.
 
Security guard
The security guard is responsible for monitoring visitors in the hospital areas and is also obliged to request from visitors to leave the hospital area when this is deemed necessary by the Head Nurse. You are kindly requested to assist them in their duty.
 
Religious services
Many patients often express the desire to talk to their confessor or fulfil their religious needs. This is usually the case during long religious periods, such as Christmas and Easter. Thus, the Centre, in consultation with the priest of the Agios Demetrios Church, meets these needs when requested by patients.
 
Your feelings
Some patients, especially during the first stage of their disease, feel uncomfortable and are stressed and anxious every time they have to be admitted to the department. This is often because they may be parents to young children or have other dependents or face problems at work, with their finances or even in their personal life because of the illness. Whatever the problem, discuss it with your doctor or the Head Nurse. They will make sure that you talk to the Centre’s psychologist or one of the psychosocial support service specialists of the patients’ associations and organisations.
 
Leaving the Centre
When you are about to leave the Centre, you should make sure that:

• An appointment has been arranged for either your next possible admission, for any medical examinations you should take or for your next visit to your doctor at the Outpatient Department.
• If you are given medication to take home, you know how and when to take them.
• If you need a sick leave certificate, ask the Head Nurse.
• If you need further nursing care or nursing equipment, discuss it with the Head Nurse or your doctor, to arrange the issue with the home care services.
• You have arranged for a relative of yours to accompany you home. If there is any difficulty, please inform the Head Nurse in time.
• If you are not eligible for GeSY services, you should contact the Centre’s Accounts Department to settle your account (22847309 / 310 / 311).

 
Comments and suggestions
We would like to have your comments and suggestions since they help us to constantly improve our services. To do so, you may use the relevant form “Your opinion matters”, which you can obtain either from the Centre's webpage (www.bococ.org.cy), or from the main reception.
 
In addition, if you have any comments regarding your care, please do not hesitate to report them to the Head Nurse.
 
Information
If something worries you, before your next appointment, you may get in touch with the telephone service (22847300) to arrange an appointment with your doctor earlier or to give you instructions regarding your concerns.

VISITING PATIENTS

Monday – Sunday 

16:00 - 20:00

Several visitors bring food, sweets, fruits or juices. Before taking any of them, you should consult the Head Nurse. You should be aware that there isn’t any additional room for storing and preserving food nor is it allowed to leave food on bedside tables.

Flowers and plants in pots are also not allowed since various fungi and other pathogenic microorganisms grow in the soil and are easily transmitted to humans.

Visits by children under the age of 12 are not allowed, as treatments administered to patients may affect their health

The simultaneous presence of more than two visitors in each hospital room is not allowed.

Legal safeguarding of the patients’ rights
Law I of 2005, which provides for the safeguarding and protection of the patients’ rights and for the establishment of an effective mechanism to monitor the respect of these rights, was entered into force on 7 April, 2005.

The provisions of the law include the following:

• Every patient shall have the right to healthcare, appropriate to the needs of his/her health to be provided within a reasonable time according to those needs.
• The patient shall have the right to receive good quality healthcare, characterised by high technical standards as well as human relations between the patient and the healthcare services provider.
• The patient shall have an inalienable right to choose and to change the medical institution or healthcare services provider providing healthcare to him/her, provided this is compatible with the functioning of the healthcare system.
• The patient shall have the right to be treated with dignity during healthcare provision, which shall be rendered with appropriate respect for his cultural values.
• Health care shall be provided to all equally and without unfavourable discrimination.
• The patient shall have the right to be fully informed of his/her medical condition. He/she may also choose whether some other person shall receive medical information on his/her behalf and nominate such other person.
• The patient shall have the right, if he/she so wishes, to receive a second medical opinion, in which case he/she shall have the right to be supplied with a copy of his/her medical record, including the medical report and biological substances, and to be given all possible assistance to this effect.
• The patient shall have the right to request and receive a reasonable estimate of detailed charges, if any, at any stage of the healthcare provision.
• A prerequisite for the provision of healthcare is the patient’s consent given after receiving complete medical information, in due time and in a manner comprehensible to the patient, so that the latter may make a free independent choice.
• The participation of a patient in scientific research or experimental treatment shall be allowed only under conditions which include his/her prior written consent upon receiving complete medical information.
• All information about the patient’s medical condition, diagnosis, prognosis and treatment as well as any other personal data shall be kept confidential even after the death of the patient and shall not be disclosed to any person or authority.
• The patients’ complaints shall be fully examined in accordance with the provisions of the Law. Under the Law, complaints by patients of the Centre may be submitted to a Complaints Examination Committee. The Committee shall comprise five members appointed by the Minister of Health. The Committee which shall be competent, pursuant to paragraph (b) of clause (I) of Article 23 of the Law, to examine complaints for the Centre, shall have its seat at the Nicosia General Hospital. The composition of the Committee and the way in which it communicates with its members shall be posted in the reception area at the Centre’s entrance.

Patients’ obligations
The Oncology Centre expects from patients to accept and be consistent with their own responsibilities and obligations, contributing in this way to the smooth and efficient operation of the Centre. In particular, the Centre expects from you to:

• For patients eligible to register with GHS (GeSY): Secure a referral from your GP, when you register for the first time, or for its re-issuance when necessary.
• For patients non-eligible to register with GHS (GeSY): Settle your financial obligations on time if you are covered by a health fund or an insurance company.
• Give the information you know regarding your medical history, the reasons for your admission to a hospital/clinic, your medication and your health in general.
• Make every effort possible to understand your treatment. To this end, you are encouraged to discuss your questions with the doctor or nurse.
• Inform the doctor or nurse of any problems or changes in your health condition during your treatment.
• Show understanding when you have to move to another hospital room or other bed within the Centre.
• Be courteous to other patients and the Centre's staff and try maintaining a quiet environment.
• Show respect to the Centre’s furniture, equipment and property in general - both you and your visitors.
• Respect the anti-smoking policy of the Centre.
• Become informed of the visiting hours’ regulations and inform your family and friends accordingly.
• Be punctual when visiting the doctor, the diagnostic and therapeutic departments as well as when departing the Centre.

CYPRUS ANTI-CANCER SOCIETY

Nicosia
2, Paraskeva Ioannou Str., Dasoupolis, 2024 Strovolos

P.O. Box 25296, 1308 Nicosia

Tel.: 22446222, Fax: 22316822

Email: info@anticancersociety.org.cy

 

“Arodaphnousa” Palliative Care Centre
2, Paraskeva Ioannou Str, Dasoupolis, 2024 Strovolos

P.O. Box 25296, 1308 Nicosia

Tel: 22446315, Fax: 22517073

Medical Director: Tel: 22446315 / 22446323

Email: arodaphnousa@anticancersociety.org.cy

 

Limassol
Evagorion Palliative Care Centre

62, Nicodemou Mylona Str., 3095 Limassol

Tel: 25372990, Fax: 25346891

Email: limassol@anticancersociety.org.cy

 

Larnaca
44Β, Karyatidon Str., Flat 1, 6042 Larnaca

Tel: 24654921, Fax: 24634675

Email.: larnaca@anticancersociety.org.cy

 

Paphos
8, Lycavitos Av., 8021 Paphos

Tel: 26947923, Fax: 26947923

Email: paphos@anticancersociety.org.cy

 

Ammohostos
17, Sotiras Str, 5286 Paralimni

Tel: 23731110, Fax: 23741120

Email: famagusta@anticancersociety.org.cy

 

Services
 
Home Care Service Coordinator:  99586413
 

Home Care: Nurses
Nicosia:      22446335 / 22446315 / 97880686 / 99664201

Limassol:        25372990 / 99389246 / 99664202

Paphos:           26947923 / 99694113 / 99389241

Paralimni:     23731110 / 99694112 / 99556536 / 99549205

 

Psychological Support Service
Nicosia:      22446315 / 22446295

Limassol:        25372990

Larnaca:       24654921

Paphos:           26947923

Paralimni:     23731110

 

Social Support Service
Nicosia:      22446315 / 22446282

Limassol:        25372990

Larnaca:       24654921

Paphos:           26947923

Paralimni:     23731110

 

Physiotherapy/Lymphoedema Service/Λεμφοιδήματος
Nicosia:      22446315 / 22446327

Limassol:        25372990

Larnaca:       24654921

Paphos:           26947923

Paralimni:     23731110

 

Day Care Centre
Nicosia:      22446315 / 22446282

Limassol:        25372990

Larnaca:       24654921

Paphos:           26947923

Paralimni:     23731110

 

Patient Transportation Service
Limassol:        25372990 / 99694213

Larnaca:       24654921 / 99561984

Paphos:           26947923 / 99549207

Paralimni:     23731110 / 99561984

ΠΑΣΥΚΑΦ – ΠΑΓΚΥΠΡΙΟΣ ΣΥΝΔΕΣΜΟΣ ΚΑΡΚΙΝΟΠΑΘΩΝ ΚΑΙ ΦΙΛΩΝ

Nicosia
Corner of 2 Chalkanoros & Liperti

2000 Strovolos, Nicosia

Tel: 22345444, Fax: 22346116

Email: info@pasykaf.org

 

Limassol
6, Pindou Str., 3035 Limassol

Tel: 25747750, Fax: 25747668

Email: limasol@pasykaf.org

 

Larnaca
Grigori Afxentiou Avenue, Kariders Court, Block A

6th Floor, Flat 668, 6023 Larnaca

Tel: 24665198, Fax: 24665193

Email: larnaca@pasykaf.org

 

Paphos
84, Ellados Avenue, 8020 Paphos

Tel: 26952478, 26222929 Fax: 26221986

Email: pafos@pasykaf.org

 

Paralimni
226, 1st April Avenue, 5280 Paralimni

Tel: 23730460, Fax: 23740399

Email: Famagusta@pasykaf.org

 

Home Palliative Care Service:
 

Nurses
Nicosia:      22345444 / 99631230

Limassol:        25747750 / 99687601

Larnaca:       24665198 / 99663278

Paphos:          26952478 / 99528585

Paralimni:     23730460 / 99634880

 

Psychosocial Support Service:
 

Psychologists/Psychotherapists/Social Workers
Nicosia:      22345444

Limassol:        25747750

Larnaca:       24665198

Paphos:          26952478

Paralimni:     23730460

 

Patient Transportation Service:
Limassol:        25747750 / 99581167

Larnaca:       24665198 / 99452913

Paphos:          26952478 / 99418453

Paralimni:     23730460 / 99452913

 

Physiotherapists and Lymphoedema Clinics:
Nicosia:      22345444

Limassol:        25747750

Larnaca:       24665198

Paphos:          26952478

Paralimni:     23730460

 
Cancer Patient Communication Centre:
Nicosia:      22345444

Limassol:        25747750

Larnaca:       24665198

Paphos:          26952478

 

Stop Smoking Programme:
Nicosia:      22345444

Larnaca:       24665198

Paphos:          26952478

 

EUROPA DONNA ΚΥΠΡΟΥ

The houses of Europa Donna Cyprus:

Nicosia
7, Arkadiou Str.

2414 Engomi

Tel: 22490849, Fax: 22491249

info@europadonna.com.cy 

 

Limassol
7, Victoros Hugo Str.

3022Limassol

Tel: 25878600, Fax: 25878649

 

Larnaca
13, GrivaDigenis Avenue

Stavrakis House, Flat 302

6030 Larnaca

Tel.: 24664049, Fax: 24664059

 

Paphos
8, Lycavitos Str.

8021 Paphos

Tel: 26251025, Fax: 26251015

 

Programmes:
 

“Breast Friends” Programmeς: It offers women who have undergone surgery for breast cancer, the possibility of having - free of charge - their first soft prosthesis and later an external silicone prosthesis, the special bra, or the wig, as well as support from a breast friend.  

 

“Psychological Support” Programme: It provides psychological support to women diagnosed with breast cancer as well as to their families.

 

“Awareness” Programme: It provides information on breast cancer through the publication of information material and the organisation of lectures to the public.

 

 

ΠΑΓΚΥΠΡΙΑ ΣΥΜΜΑΧΙΑ ΣΠΑΝΙΩΝ ΠΑΘΗΣΕΩΝ

 

 

Το 20% των καρκίνων είναι πανευρωπαϊκά καταγεγραμμένοι ως σπάνιοι ή εξαιρετικά σπάνιοι. Το Κέντρο "Φωλιά" της Παγκύπριας Συμμαχίας Σπάνιων Παθήσεων (ΠαΣΣΠ), προσφέρει ενημέρωση, υποστήριξη, εκπαίδευση ή και δικτύωση με άλλους ασθενείς, σε άτομα με σπάνιες παθήσεις και στις οικογένειες τους.

 

Στοιχεία Επικοινωνίας:

Λεωφ. Ακροπόλεως 71, 2012 Στρόβολος

Τηλέφωνο: +357 22203762

Τηλεομοιότυπο: +357 22203766

Ιστοσελίδα: www.raredisorderscyprus.com

Ηλ. ταχυδρομείο: card@raredisorderscyprus.com 

Psychologist - 22847406

Clinical Dietician - 22847409

Patient Registration Department - 22847571

Accounts Department - 22847309 /310 /311 /312

Management - 22847302